Position Summary
Medical Receptionist - Phone Operator
Job Summary
The Phone Operator is responsible for answering all incoming calls into the practice and providing timely, professional customer service to the caller
Responsibilities
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Direct incoming calls to appropriate departments
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Address messages from overnight service
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Receive new consultations throughout the day
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Updating doctors’ hospital cards
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Prepare on-call coverage for the evening and weekend
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Enter meetings on the physician calendar per the direction of Administration
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Inform physicians of the next day schedules
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Address calls efficiently through proper screening process and with timely response
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Assists medical records clerks in scanning records into patients’ charts
Required Skills
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Minimum of three (3) to five (5) years of experience in a fast-paced, high call volume environment
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Ability to interact professionally with all levels of staff
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Attention to detail; ability to multi-task and prioritize within a fast-paced environment, required
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Excellent written and verbal communication skills, required
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High level of proficiency with computer skills (i.e. Microsoft Office, Electronic Medical Records, etc.)
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Ability to remain flexible, proactive, resourceful and efficient
Education/Experience
High School Diploma and proficiency in medical terminology
If you are interested in this position, please fill out the application here and mail, fax, or email it to the Human Resources department.
To mail:
1100 Meade St
Dunmore, PA 18512
To fax:
570.342.3316
To email:
This organization does not discriminate in any way to deprive any person of employment opportunities or otherwise adversely affect the status of any employee because of race, color, religion, sex, genetic information, national origin, age, disability, citizenship, veteran status, or military or uniformed services, in accordance with all applicable governmental laws and regulations. In addition, the facility complies with all applicable federal, state and local laws governing nondiscrimination in employment. This applies to all terms and conditions of employment including, but not limited to: hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. If you are an applicant with a mental or physical disability who needs a reasonable accommodation for any part of the application or hiring process, contact the Human Resources department.