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Administrative Operations Manager

Position Summary

The Administrative Operations Manager is responsible for maintaining a well-organized physician practice by coordinating patient flow and upholding provider schedules, while maintaining focus on the patient. Supervises medical records, facilities and the scheduling, registration, and greeting of patients in the Oncology Office with complete accountability for the clerical staff.



  • Supervises clerical staff, assigning tasks, and assuring they are completed in a timely fashion. Schedules staff to assure adequate coverage is maintained at all times.

  • Assists in maximizing a positive patient experience by meeting the patients’ needs efficiently and effectively. Upholds the standards of high quality, patient centered care, cost to care and access to care.

  • Ensures smooth operational performance. Assists with the direction of department activities; assists with managing personnel issues

  • Performs other duties as required in relation to function

Financial Performance

  • Develops, implements, and achieves budgets and provides input on business plans

  • Implements activities and tools that consistently educate and focus staff on key performance indicators

  • Participates in system initiatives to improve the operating performance of the practice

Human Resources Management

  • Facilitates active engagement and communication with staff via formal meetings and informal interactions

  • Handles all employee relations activities in conjunction with Human Resources (i.e. coaching, counseling, etc.)

  • Works with Human Resources on professional and support staff recruitment, retention and engagement

  • Maintains operational responsibility for staffing plans to support the department including performance evaluations, action plans, employee goal setting, hiring, promotions and disciplinary actions

  • Develops orientation, staff development and competency programs

  • Facilitates appropriate individual and staff performance recognition in an effort to maintain a positive and motivational work environment

  • Actively participates in resolving employee problems and conflicts as needed

Patient Safety and Performance Improvement

  • Directs and monitors ongoing compliance with regulatory requirements in collaboration with performance improvement initiatives and departmental leadership

  • Ensures the office is patient focused; resolves patient issues when office staff cannot resolve, is responsible for ensuring optimal customer service.

  • Communicates to patients, families, physicians and other office staff in a caring, courteous manner

  • Understands and maintains patient confidentiality

Operation Improvement

  • Establishes collaborative working relationships within and outside the organization

  • Participates on project teams designed to improve care with identified patient populations upon request

  • In partnership with IT, leverages available software and technical assets to ensure evidence based outcomes for patients, the highest level of efficiency for staff, and achieve all regulatory outcomes

Education / Prior Work Experience
  • Bachelor Degree

  • Minimum of three (3) to five (5) years of prior experience within a medical office setting

  • Minimum of one (1) to two (2) years of prior supervisory or team leader experience

  • Excellent customer service, leadership and interpersonal skills, a must

  • Excellent computer skills training and experience (i.e. Microsoft Office, Electronic Medical Record, etc.)

  • Data management and organizational skills

  • Experience delegating and supervising office tasks to staff

  • Ability to communicate with people with various levels of medical knowledge in both written and verbal forms

  • Diagnostic and problem-solving skills

  • Emotional intelligence

This organization does not discriminate in any way to deprive any person of employment opportunities or otherwise adversely affect the status of any employee because of race, color, religion, sex, genetic information, national origin, age, disability, citizenship, veteran status, or military or uniformed services, in accordance with all applicable governmental laws and regulations. In addition, the facility complies with all applicable federal, state and local laws governing nondiscrimination in employment. This applies to all terms and conditions of employment including, but not limited to: hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. If you are an applicant with a mental or physical disability who needs a reasonable accommodation for any part of the application or hiring process, contact the Human Resources department.

If you are interested in this position, please fill out the application here and mail, fax, or email it to the Human Resources department.

To mail:

1100 Meade St

Dunmore, PA 18512

To fax:


To email:

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