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Job Summary

Provides financial counseling either in person or via telephone for all patients on insurance benefits and cost as well as arranges a method of payment for services rendered.   Maintains a close working relationship with the staff of the assigned clinical departments to ensure clear communication and handling of all patients’ financial needs. Provides accurate and efficient service to patients. Completes collections including co-payments, deductibles, and remaining estimated balances at point of service (POS).

Duties and Responsibilities:
  • Interviews patients to obtain suitable financial arrangements prior to the services being rendered.

  • Follows Revenue Management policies and procedures regarding financial matters and payment arrangements.

  • Conducts detailed discussion with patients, obtains information and completes required tasks to determine patient’s eligibility for Medicaid and other federal, state, and local government or private sources as appropriate.

  • Meets with patients on a one-on-one basis to discuss the price of care and patient’s current financial situation, obtaining all pertinent demographic and financial data to ensure resolution of account. Serves as an advocate to the patient to educate them on what to expect regarding financial matters.

  • Responsible to be personally available to answer patient questions pertaining to financial, billing, and account status. Takes ownership of a patient’s problem and ensures the matter is resolved timely and that the patient is satisfied with the solution.

  • Calculates patient’s outstanding balances and then discusses and finalizes the method of resolving those balances through pre-service financial counseling, point of service collections, payment plans, or other arrangements.

  • Requests and assists patients by preparing pre-service price estimations, educating patients on insurance benefits, and arranging mutually agreeable payment terms.

  • Conducts research and follow-up activities on assigned accounts according to established procedures and time frames.

  • Maintains ability to manage assigned projects and tasks associated with these efforts.

  • Assists physicians, insurance companies, employers, and others with requests concerning financial clearance and patient accounts to result in positive resolution.

  • Completes and updates Electronic Medical Record for all patients interviewed.

  • Advises supervisor of unusual situations, chronic financial, medical, and legal problems.

  • Ensures compliance with federal, state, and other third-party billing requirements.

  • Position executes work functions while demonstrating a global knowledge of how their work interacts with other units in the revenue life cycle.

  • High School Diploma or Equivalent (GED)- (Required), Associate's Degree- (Preferred)

If you are interested in this position, please fill out the application here and mail, fax, or email it to the Human Resources department.

To mail:

1100 Meade St

Dunmore, PA 18512

To fax:


To email:

This organization does not discriminate in any way to deprive any person of employment opportunities or otherwise adversely affect the status of any employee because of race, color, religion, sex, genetic information, national origin, age, disability, citizenship, veteran status, or military or uniformed services, in accordance with all applicable governmental laws and regulations. In addition, the facility complies with all applicable federal, state and local laws governing nondiscrimination in employment. This applies to all terms and conditions of employment including, but not limited to: hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. If you are an applicant with a mental or physical disability who needs a reasonable accommodation for any part of the application or hiring process, contact the Human Resources department.

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