Position Summary
IT Help Desk (part time)
Duties and Responsibilities
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Respond to user requests for support and resolve problems
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Prioritize critical issues and escalate issues to appropriate team members while using strong problem solving skills in a fast paced environment and maintain a positive attitude.
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Provide support to staff in person and over the phone.
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Document process and solutions
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Maintains patient confidence and protects operations by keeping information confidential.
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Participate in IT projects as assigned.
Requirements
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Associates Degree in Computer Science, Information Technologies, or related field, or and equivalent combination of experience, education, and training.
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Prior customer support service role
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Experience with Help Desk system and customer service workflow
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Excellent oral, written, and interpersonal communication skills.
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Ability to work a flexible schedule as needed.
If you are interested in this position, please fill out the application here and mail, fax, or email it to the Human Resources department.
To mail:
1100 Meade St
Dunmore, PA 18512
To fax:
570.342.3316
To email:
This organization does not discriminate in any way to deprive any person of employment opportunities or otherwise adversely affect the status of any employee because of race, color, religion, sex, genetic information, national origin, age, disability, citizenship, veteran status, or military or uniformed services, in accordance with all applicable governmental laws and regulations. In addition, the facility complies with all applicable federal, state and local laws governing nondiscrimination in employment. This applies to all terms and conditions of employment including, but not limited to: hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. If you are an applicant with a mental or physical disability who needs a reasonable accommodation for any part of the application or hiring process, contact the Human Resources department.