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Patient Front Desk

Position Summary

To maintain a well-organized physician practice by coordinating patient flow and upholding provider schedules while maintaining focus on the patient. Must be friendly, dependable, able to multi-task and work both independently and as part of a team in a busy, fast-paced front office environment.

Job Description
  • Maintains accurate patient flow by registering and guiding patients to the correct department in a timely manner.

  • Optimizes patient satisfaction and provider time by scheduling appointments per orders

  • Ensures accurate and timely payment of care by collecting insurance co-payments and any outstanding balances during the check-in process.

  • Answers phone calls and sends letters to patients when necessary.

  • Preserves up-to-date patient demographics and updates patient information by collecting any insurance change data.

  • Comforts patients by greeting them upon their arrival and departure in a warm, friendly manner while maintaining an orderly reception area.

Knowledge, Skills, Abilities
  • Knowledge of clerical procedures, especially computer skills.

  • Strong ability to multi-task, communicate with co-workers and patients both orally and in writing.

  • Ability to gather and record patient data.

  • Adheres to the practice’s policies and procedures

  • Maintains a professional demeanor during work hours including, but not limited to; appearance, language and courtesy.

  • Strong organizational and time management skills; ability to prioritize.

  • Accepts scheduled opening and closing office responsibilities and adjusts their schedule accordingly.

  • Ability to interact with doctors, physician assistants and nurses.

  • Preserves quality service by following organizational standards.

  • Maintains strict confidentiality of patient information as required by HIPAA.

  • Maintains a safe patient environment and reports any potential safety issues.

  • Performs and completes other related job duties or projects as assigned by the practice’s management staff.

If you are interested in this position, please fill out the application here and mail, fax, or email it to the Human Resources department.

To mail:

1100 Meade St

Dunmore, PA 18512

To fax:


To email:

This organization does not discriminate in any way to deprive any person of employment opportunities or otherwise adversely affect the status of any employee because of race, color, religion, sex, genetic information, national origin, age, disability, citizenship, veteran status, or military or uniformed services, in accordance with all applicable governmental laws and regulations. In addition, the facility complies with all applicable federal, state and local laws governing nondiscrimination in employment. This applies to all terms and conditions of employment including, but not limited to: hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. If you are an applicant with a mental or physical disability who needs a reasonable accommodation for any part of the application or hiring process, contact the Human Resources department.

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